SYSTEM DESIGN

Each security system that we sell and install is designed for optimal performance and cost efficiency. With customer input, all aspects of the system are determined including equipment needs, camera locations, aims, views, wiring plans, components, and all other requirements for a complete installation. All plans are reviewed and approved by the customer prior to installation.
1. Security Equipment ¯ IntelliSys limits its product offering to those manufactures that prove to have the best products. Equipment manufacturers continually provide us with updated training and materials so that the latest products and technologies can be offered and to insure that our service of those products is exceptional.
2. Comprehensive Solutions ¯ IntelliSys will design and recommend a comprehensive security solution integrating various components including; access control, video surveillance, alarm, and x-ray among others.

 INSTALLATION MANAGEMENT

The quality of an installation has a direct impact on the performance of a security system. IntelliSys places a major emphasis on its installations. Our Installation Managers develop, communicate and execute a clear and comprehensive installation and delivery plan. Through meticulous and detailed planning, our managers deliver a high quality and complete installation.
1. Complete Management - Through a detailed and structured installation process utilizing progress requirements, metrics and sign-offs, a complete and quality installation is achieved. Each and every system is thoroughly tested prior to a system being turned over to a customer for final approval.
2. Customer Installation Guides - New customers are provided with an Installation Guide that outlines the delivery process, provides contact names and numbers, gives a timeline for the installation and details the functions of the various corporate departments and how to interact with IntelliSys during the installation and after. It also spells out the details of the equipment warranty and service agreement selected by the Customer.
3. Master Plans ¯ For installation projects that involve multiple sites, a Master Plan will be written that details the entire project from the ordering of equipment to customer training and site turnover. The plan will identify the order of sites to be installed and will provide an estimated timeline for the entire project and is coordinated with the customer.
CUSTOMER SUPPORT AND SERVICE

This department consists of in-house remote monitoring and service and on-site repair. Customer Support monitors all systems, detects problems and initiates the proper service response. They develop, communicate and execute clear resolutions plans. Our customer support and service consists of two functions, remote monitoring and field support.

 REMOTE MONITORING AND MAINTENANCE
1. Constant Review ¯ IntelliSys has 24-hour automated systems monitoring. We can detect a problem as soon as it occurs. Customer Support Representatives review all problems, reboot any systems that can be rebooted remotely, correct any problems that can be corrected remotely and notify any customers with problems that cannot be resolved immediately through remote interaction. When on-site service becomes necessary, a Field Technician is scheduled immediately and in most cases will be on-site that day and never beyond 24-hours.
2. Routine Maintenance ¯ IntelliSys provides routine system maintenance to ensure optimal performance and as a preventive measure against system down time.
3. Installation Approval ¯ Every new installation is ìhanded-offî to Customer Support for its review and approval prior to turning the site over to the customer as complete.
A. Site Review ¯ Each site is reviewed for the appropriate settings and functionality, including all maps, links, features, etc. as planned.
B. Three-Day Test ¯ Each system is required to operate under routine daily operational requirements and function properly for 3 continuous days prior to being turned over to the customer. Such test simulates a typical customerís usage and daily review by Customer Support as every other system being monitored. Upon approval, the system is designated as ìapprovedî and is turned over to the customer and placed into the remote monitoring and maintenance schedule.
FIELD SUPPORT

Field Technicians are dispatched immediately to make necessary repairs or adjustments for any problem that has been detected by our remote monitoring, or any need reported by a customer. IntelliSys focuses on its attention to customer needs and always makes sure that the job is complete and that the customer is completely satisfied.